Computer automated teller, and office machine repairer

Also called: Accounting Machine Mechanic, Adding Machine Mechanic, Assembly Technician, ATM Servicer, ATM Technician (Automated Teller Machine Technician)

Varies

estimated salary

Computer, automated teller, and office machine repairer repair, maintain or install computers, word processing systems, automated teller machines, and electronic office machines, such as duplicating and fax machines.

  • Reassemble machines after making repairs or replacing parts.
  • Converse with customers to determine details of equipment problems.
  • Disassemble machines to examine parts, such as wires, gears, or bearings for wear or defects, using hand or power tools and measuring devices.
  • Advise customers concerning equipment operation, maintenance, or programming.
  • Align, adjust, or calibrate equipment according to specifications.
  • Repair, adjust, or replace electrical or mechanical components or parts, using hand tools, power tools, or soldering or welding equipment.
  • Travel to customers' stores or offices to service machines or to provide emergency repair service.
  • Maintain parts inventories and order any additional parts needed for repairs.
  • Operate machines to test functioning of parts or mechanisms.
  • Reinstall software programs or adjust settings on existing software to fix machine malfunctions.
  • Clean, oil, or adjust mechanical parts to maintain machines' operating efficiency and to prevent breakdowns.
  • Maintain records of equipment maintenance work or repairs.
  • Test new systems to ensure that they are in working order.
  • Complete repair bills, shop records, time cards, or expense reports.
  • Install and configure new equipment, including operating software or peripheral equipment.
  • Analyze equipment performance records to assess equipment functioning.
  • Read specifications, such as blueprints, charts, or schematics, to determine machine settings or adjustments.
  • Update existing equipment, performing tasks such as installing updated circuit boards or additional memory.
  • Test components or circuits of faulty equipment to locate defects, using oscilloscopes, signal generators, ammeters, voltmeters, or special diagnostic software programs.
  • Assemble machines according to specifications, using hand or power tools and measuring devices.
  • Lay cable and hook up electrical connections between machines, power sources, and phone lines.
  • Enter information into computers to copy programs from one electronic component to another or to draw, modify, or store schematics.
  • Fill machines with toners, inks, or other duplicating fluids.
  • Train new repairers.
  • Calibrate testing instruments.
Work Context

Work Context information for this career will be available soon.

Work Activities
  • Repairing and Maintaining Electronic Equipment — Servicing, repairing, calibrating, regulating, fine-tuning, or testing machines, devices, and equipment that operate primarily on the basis of electrical or electronic (not mechanical) principles.
  • Making Decisions and Solving Problems — Analyzing information and evaluating results to choose the best solution and solve problems.
  • Communicating with Persons Outside Organization — Communicating with people outside the organization, representing the organization to customers, the public, government, and other external sources. This information can be exchanged in person, in writing, or by telephone or e-mail.
  • Interacting With Computers — Using computers and computer systems (including hardware and software) to program, write software, set up functions, enter data, or process information.
  • Inspecting Equipment, Structures, or Material — Inspecting equipment, structures, or materials to identify the cause of errors or other problems or defects.
  • Getting Information — Observing, receiving, and otherwise obtaining information from all relevant sources.
  • Repairing and Maintaining Mechanical Equipment — Servicing, repairing, adjusting, and testing machines, devices, moving parts, and equipment that operate primarily on the basis of mechanical (not electronic) principles.
  • Updating and Using Relevant Knowledge — Keeping up-to-date technically and applying new knowledge to your job.
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Detailed Work Activities
  • Confer with customers or users to assess problems.
  • Reassemble equipment after repair.
  • Travel to work sites to perform installation, repair or maintenance work.
  • Install programs onto computer or computer-controlled equipment.
  • Train customers in the use of products.
  • Test mechanical systems to ensure proper functioning.
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Knowledge

Computers and Electronics
  • Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.
Customer and Personal Service
  • Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Mechanical
  • Knowledge of machines and tools, including their designs, uses, repair, and maintenance.
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Skills

Active Listening
  • Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times.
Repairing
  • Repairing machines or systems using the needed tools.
Critical Thinking
  • Using logic and reasoning to identify the strengths and weaknesses of alternative solutions, conclusions or approaches to problems.
Complex Problem Solving
  • Identifying complex problems and reviewing related information to develop and evaluate options and implement solutions.
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Abilities

Near Vision
  • The ability to see details at close range (within a few feet of the observer).
Oral Comprehension
  • The ability to listen to and understand information and ideas presented through spoken words and sentences.
Oral Expression
  • The ability to communicate information and ideas in speaking so others will understand.
Problem Sensitivity
  • The ability to tell when something is wrong or is likely to go wrong. It does not involve solving the problem, only recognizing there is a problem.
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Personality

People interested in this work like activities that include ideas, thinking, and figuring things out.
They do well at jobs that need:
  • Achievement/Effort
  • Persistence
  • Initiative
  • Leadership
  • Cooperation
  • Concern for Others
  • Social Orientation
  • Self Control
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Technology

You might use software like this on the job:

Document management software
  • Adobe Systems Adobe Acrobat Hot Technology
Spreadsheet software
  • Microsoft Excel Hot Technology
  • Spreadsheet software
Electronic mail software
  • Microsoft Exchange Hot Technology
  • Microsoft Outlook Hot Technology
  • IBM Notes Hot Technology
  • Email software
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